Return & Exchange Policy

Thank you for shopping at MetaLife. We strive to deliver premium quality products to our customers. Please read our Return & Exchange Policy carefully below.

No Returns

We maintain a strict No Return Policy for all products purchased on our Platform (https://metalife.co.in/). All sales are final. Once an item is purchased, delivered, and received, it cannot be returned for a refund or exchange due to a change of mind, preference, or any other non-defect reason.

Replacements for Damaged, Defective, or Incorrect Items

In the rare event that you receive a product that is damaged during transit, defective, or different from what you ordered, we will be happy to offer a free replacement of the same item.

To qualify for a replacement, please ensure you meet the following conditions:

• The issue must be reported to our customer support team within 48 hours of receiving the delivery.
• You must provide proof of damage or defect, which includes a clear unboxing video showing the shipping label and the opening of the package, or high-resolution photographs showing the issue.
• The item must be unused, in its original packaging, and include all tags, accessories, and documentation that came with it.

How to Request a Replacement

To request a replacement, please follow these steps:

1. Email our customer support at info@metalife.co.in or call/WhatsApp us at 7230059304.
2. Provide your Order Number, Customer Name, and contact details.
3. Attach the unboxing video or photographs showing the damage/defect along with a brief description.

Once our support team reviews and approves your request, we will arrange for a pickup of the damaged item (where applicable) and dispatch a fresh replacement product at no additional charge to you.

Contact Support

If you have any questions about this policy, please reach out to us:

• Email: info@metalife.co.in
• Phone: 7230059304